Mi scusi!

Frequently Asked Questions

How many different bag sizes do you sell? 

Bobu bags come in three sizes, measured in inches.

Small: 14.5H * 14.5L * 5W

Medium: 14H * 15.8L * 7.1 W

Large: 14.2H * 18.3L * 8W

What do you recommend for everyday bag? 

We recommend our medium size bag for general, everyday use. For grocery trips, we would suggest using 2 of our large size bags.

Is every bag handmade?

Yes, each of our bags are sewn and embroidered by hand.

Do you have a store location? 

We currently only offer online shopping.

Is there a pop-up shop?

Please check out upcoming events for any new information. 

Are your bags waterproof? 

Yes, they are. 

Don’t see exactly what you’re looking for? Send your special inquiries to us at 

miscusi@bobubag.com

Are you planning an upcoming event or wedding? Let us help you! We can work with you to design high-quality custom bags at an affordable price. The minimum order for custom bags is 50, and will be delivered within 2 to 3 weeks.

Shipping & Return 

Returns can be made within 14 days of merchandise receipt­­. Exchanges can be made within 30 days of merchandise receipt. After 30 days, we can no longer offer a refund or exchange. 
Refunds or exchanges are not available for any discounted items.                                                                                    To return a bag, it must be unused with tags still attached.
 All return shipping is done at your own expense. 
                                                                          

Please contact us at miscusi@bobubag.com for any return/exchange inquiries.

Best,

Bobu Team

Privacy Policy

Your security is very important to us here at Bobu. We collect your computer’s IP address when you browse our website. Other information we collect is entered by you when you create an account or make a purchase. When you create an account through our website, you provide us with your email and create your own password. During a purchase of any product, we collect your email address, physical billing and shipping address, and bank details. For returns and exchanges, we collect transaction information, such as your original order number, payment method, and bank details.

Your information is used to allow us to provide services, fulfill your orders, respond to inquiries, and send other relevant emails. We promise we will never spam your inbox with unnecessary information. Your information, such as your phone number or email address, will not be sold by us to any third parties. Any information you provide to us through our website is only used to assist you and process your order.

All personal information collected through a purchase on our website will be kept confidential. We do not partner with any third parties, and will never knowingly share your information. If you open any third party link through our website, make sure to read their privacy policies before providing them with any of your personal information. Bobu is not responsible for the collection of information or privacy policies belonging to third party websites.

In the event of a government request through any law, court order, or lawsuit, Bobu will release only what information is reasonably required to comply with the legal requirements.

We will never knowingly collect information from children under 13 years old. Any person information unknowingly collected from a child under 13 will be kept confidential under the same policies outlined above. To notify us about the collection of a child’s information, please email us at miscusi@bobubag.com, and we will review, update, or delete information as requested.

Please be careful when entering your personal information onto our website. We are unable to guarantee that your information will be kept secure over internet transmission. We will never contact you about your personal information outside of relevant purchases or inquiries you have made. Do not give out your account’s password or any other important information if you are unsure that the party you are in communication with is affiliated with Bobu.

If we are in possession of contact information, we will send you email updates on any changes to our Privacy Policy that may be altered in the future. Please contact us via email at miscusi@bobubag.com if you have any questions or concerns about our Privacy Policy.